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When a customer notifies {that there is an inaccurate...

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Prompt

When a customer notifies {that there is an inaccurate charge reflected on their billing statement for the specified order number {order number}}, what details should I inquire from the customer, and what steps should I take to {help the customer in challenging the charge}?

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Notes

Tip: Section: Handling chatbot inquiries for billing support
Reference: From 100000-ai-prompts-by-contentifyai repository
Subcategory: Writing