We are seeking to gain a comprehensive understanding of...

We are seeking to gain a comprehensive understanding of the return on investment (ROI) generated by our ongoing endeavors to retain our existing customers, as well as to pinpoint potential areas for enhancement. Could you furnish us with valuable insights and a thorough analysis pertaining to crucial key performance indicators (KPIs) including the rate at which customers churn, the lifetime value of customers, and the cost associated with retention? Kindly offer specific recommendations for impr