I am seeking to pinpoint areas in which my chatbot's...

I am seeking to pinpoint areas in which my chatbot's design and user experience can be enhanced, using user feedback. Could you please offer your observations on {specific feedback question(s)} and their connection to engagement and conversion rates within the {industry/sector}? Furthermore, I would appreciate an analysis of the chatbot's proficiency in handling intricate queries, as well as any suggestions on how to enhance its capacity to effectively respond to such requests.