Currently, my chatbot's engagement and conversion rates...

Currently, my chatbot's engagement and conversion rates are low, and I am seeking ways to enhance its performance. I would appreciate it if you could evaluate {specific metric(s)} and offer actionable suggestions for boosting engagement and conversion rates in {industry/sector}. Furthermore, I'd like insights on optimizing the chatbot for various user categories such as newcomers, regular users, or those with diverse requirements and preferences, in order to enhance engagement and conversion rat